Care & Repair

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All pieces are handcrafted by us on our home studio in the French Alps. We put a lot of energy and love into our work. Tagua has a delicate nature. It can show little imperfections after cut or polishing like slightly colors variations and tiny marks- which we manage to avoid improving our polishing methods. The eventual inconsistencies that can occur in no way affect the functionality or overall aesthetic appeal of the pieces. It's the nature of handmade and the guarantee you are acquiring a truly unique piece.  

Store your earrings away from other metal jewelry to avoid scratching. Handle your jewelry carefully. Don't press the tagua when putting/removing the earrings. Gently turn the silicon butterfly away from/into the backs. 

Makeup or other dirt can be removed from tagua by using cotton and alcohol or water. Be careful to not remove the shades and colors. Rub the cotton gently over the spots. 

Let the earrings laying flat when not in use. 

All pieces are unique, hand shaped. We use natural leather cording and Titanium (nickel free) earrings pads and silver-filled jump rings from a single mine origin, meeting strict ethical, environmental and health and safety standards.

Maimara is following EU directions that regulates the use of nickel in jewelry. 

 

Shipping

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All items are made to order. Allow 5 to 10 business days for your order to be made and shipped. For wholesale orders the processing time is 7 to 15 days business days. 

Delivery via LA POSTE FRANCE (7 TO 15 DAYS) or DHL Express in 48h. If you have a special require please send a message. All items come packaged securely - eco-friendly and plastic free. We are not responsible for lost or stolen packages.

Tracking number will be provided as soon as your parcel ships. If the item(s) arrives damage let us know as soon as possible so we an arrange a replacement. 

 

Returns & Exchanges

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We accept returns and exchanges of new and unused products within 7 business days from the date you received your order. Please connect with us to initiate a return authorization prior to mailing your items.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Privacy

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We respect your right to privacy. Maimara will not sell or share your name or personal information.